Customer Charter

Last Updated: 15th March 2022

We want you to have the optimum experience when using our services to provide you with the information you require.

We know that when you choose to use Funeral Plan Market™ you will receive the highest standards of customer service.

We are totally committed to providing you a service that meets with your requirements. This Charter has been designed to let you know what you should expect from us and to demonstrate our commitment to providing you an unrivalled funeral plan comparison process.

1 Honest Promise

Here at Funeral Plan Market™ we promise to only tell the truth, the whole truth and nothing but the truth! We promise to answer all customer questions honestly and not to bombard customers with jargon they may not understand. We promise provide a service our customers can rely on and to provide a dignified service to our clients.

2 Always Free

We never charge our customers a fee for using our service to view funeral information online.

You can speak to us for free as well, simply click on the ‘call me back’ button and we will call you at a time convenient for you.

We also provide a free text and email service should you wish to send us a message. Please note that if you send a text message standard network charges will apply however our mobile number is standard and can be used in your free text allowance.

3 Impartial

We exclusively sell Plan with Grace funeral plans. We list the key features and prices of Plan with Grace plans and all national providers that are regulated. The table is sorted by price not by provider.

4 Choice

We provide a national funeral director service for when a person has passed away in addition we exclusively sell funeral plans from Plan with Grace.

5 Safety

Your safety is our priority. We do not sell your personal information, the information you provide in only used in relation to your funeral plan requirements. We will only use your data in line with our Privacy Policy.

6 Reliable

We will be clear and transparent. We provide detailed information about each funeral plan in the ‘More Information’ section on the results table. For funeral plans set up through Funeral Plan Market™ we provide accurate information on the payment options available.

7 We listen

We take pride in the customer service we provide – if you feel there is anything further we can do in our service to you please let us know.

  • We will listen to your feedback and act upon it
  • If something needs to be put right we will do so immediately
  • If we are able to help you, please tell us how and we will
  • We love feedback so please let us know any areas where you think we could improve and the features of our service you like the best

8 Price Promise Guarantee

We promise to provide the best price for your funeral plan and list the correct advertised prices for regulated funeral plan providers that provide national coverage.

We want you to be sure that you are getting the best price so should you find a like-for-like funeral plan cheaper than a Plan with Grace plan you have purchased using our service, we guarantee to match iy – even if it is up to 7 days after you have set up your funeral plan through us.

Should you need to use our price promise please Contact Us. To view the Terms and Conditions of the Price Promise Guarantee please Click Here.

9 We are here for you

We show you all the options, for your funeral plan, that you can set up online or by phone, whichever is easiest for you. If you have a question you can call us, we can call you or you can communicate with us by email or text.

Should, you choose to set up your funeral plan online we will contact you within 48 hours (excluding Sundays and public holidays) to confirm your details, we call this a Confirmation Call, if there is a specific time you would like us to call you can email or text to let us know.

10 Free Gift Box

As a thank to all our customers who use our service to set up a funeral plan we provide a free gift box that includes a £50 Virgin wine voucher and a free will service. For further information about the Free Gift Box please Click Here.


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Free Will Service when you setup a Plan with Grace funeral plan

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