Last Updated: 15th March 2022
We want you to have the optimum experience when using our services to provide you with the information you require.
We know that when you choose to use Funeral Plan Market™ you will receive the highest standards of customer service.
We are totally committed to providing you a service that meets with your requirements. This Charter has been designed to let you know what you should expect from us and to demonstrate our commitment to providing you an unrivalled funeral plan comparison process.
Here at Funeral Plan Market™ we promise to only tell the truth, the whole truth and nothing but the truth! We promise to answer all customer questions honestly and not to bombard customers with jargon they may not understand. We promise provide a service our customers can rely on and to provide a dignified service to our clients.
We never charge our customers a fee for using our service to view funeral information online.
You can speak to us for free as well, simply click on the ‘call me back’ button and we will call you at a time convenient for you.
We also provide a free text and email service should you wish to send us a message. Please note that if you send a text message standard network charges will apply however our mobile number is standard and can be used in your free text allowance.
We exclusively sell Plan with Grace funeral plans. We list the key features and prices of Plan with Grace plans and all national providers that are regulated. The table is sorted by price not by provider.
We provide a national funeral director service for when a person has passed away in addition we exclusively sell funeral plans from Plan with Grace.
We will be clear and transparent. We provide detailed information about each funeral plan in the ‘More Information’ section on the results table. For funeral plans set up through Funeral Plan Market™ we provide accurate information on the payment options available.
We take pride in the customer service we provide – if you feel there is anything further we can do in our service to you please let us know.
We promise to provide the best price for your funeral plan and list the correct advertised prices for regulated funeral plan providers that provide national coverage.
We want you to be sure that you are getting the best price so should you find a like-for-like funeral plan cheaper than a Plan with Grace plan you have purchased using our service, we guarantee to match iy – even if it is up to 7 days after you have set up your funeral plan through us.
We show you all the options, for your funeral plan, that you can set up online or by phone, whichever is easiest for you. If you have a question you can call us, we can call you or you can communicate with us by email or text.
Should, you choose to set up your funeral plan online we will contact you within 48 hours (excluding Sundays and public holidays) to confirm your details, we call this a Confirmation Call, if there is a specific time you would like us to call you can email or text to let us know.
As a thank to all our customers who use our service to set up a funeral plan we provide a free gift box that includes a £50 Virgin wine voucher and a free will service. For further information about the Free Gift Box please Click Here.
“I have spent some considerable time going through the literature from Funeral Plan and found it to be very thorough in all aspects of what is a somewhat depressing subject (well, it would be its my funeral!) I know the funeral director and have the utmost faith in his ability to conduct the funeral in the best traditions of this sad time.”
“From the first phone call we were dealt with compassion and care. I cannot recommend them enough, the staff were so lovely and you get a designated contact who looks after you and is your point of contact. We used them for my mum , the crematorium was in beautiful grounds and the staff there were very good too”
“I was a little worried because I had never heard of them before but it was a caring and easy always there for me when I wanted them can very highly recommend thank you”
“From the initial phione call through to the aftercare, the staff at Funeral Plan Market were kind, friendly and we were trated with respect. Everything was handled by them and we were informed of developments at every stage.”
“The service and organisation of all the funeral arrangements were extremely good and conducted in a caring and sympathetic style. The Celebrant was particularly wonderful.”
“Having lost my daughter suddenly and unexpectedly I didn’t know what to do. we had discussed unattended cremation so I just looked online. I received an excellent and professional service nothing was too much trouble and I was kept informed”