Complaints Procedure

We are extremely sorry if you have a complaint about our funeral plan comparison service, however should this be the case please follow the simple steps below:

1) Please tell us what is wrong so we can put it right

We want to resolve your complaint as fast as possible therefore please:


You can also write to us by post to: Funeral Plan Market, Brewery House, 4 Castle Street, Buckingham, MK18 1BS

We aim to resolve your complaint the same working day that we are notified about it. If for any reason we are not able to resolve your complaint within 1 working day we will keep you updated on our progress and tell you how and when your complaint has been resolved.

2) Escalation

We take pride in the customer service we provide however if you are not happy in the way that your complaint has been managed please let us know so this can be escalated and your complaint investigated.

In such circumstances, a detailed investigation into your complaint will commence which can take up to 28 days – within this time we will keep you updated on our progress and tell you the outcome of our investigation when it has been completed.

3) Alternative Dispute Resolution

If for any reason you are not happy with the outcome of a detailed investigation into your complaint you can request an independent organisation to look into your problem and try and find a solution.

For information on independent alternative dispute resolution organisations please Contact Us and we will be happy to provide you with the necessary information required.

Alternative dispute resolution services are free for you, the consumer, to use.

Please note that if you have a complaint about a funeral plan provider or a funeral director you will need to contact them directly.

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Got Any Questions?

How do I know I am getting the best price?

We compare all regulated providers of funeral plans that provide national coverage. This way you can compare funeral plans on this website to make sure you are getting the right plan for you at the best price – plus we have exclusive prices that are only available through us which are the lowest priced plans available in the UK so you are guaranteed to get the lowest price plan. You will be pleased to know that these exclusive plans are also the most comprehensive – compare plans today when you click here.

Do I need to shop around?

Here at Funeral Plan Market we shop around for you to make sure you are getting the best price funeral plan available in the market. If you are arranging a funeral for someone who has passed away we guarantee to be 40% cheaper than the average national price.

How good is the service?

It is important to us to provide the best service possible and our ethos is to be dignified, affordable and respectful. We are proud to be rates 4.8/5 on Feefo the independent review site - please read our reviews about our 5-star rated service.

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