Customer Charter

We want you to have the optimum experience when using our services to provide you with the information you require.

We know that when you choose to use Funeral Plan Market you will enjoy an unbiased choice of funeral plans options combined with the highest standards of customer service.

We are totally committed to providing you a service that meets with your requirements. This Charter has been designed to let you know what you should expect from us and to demonstrate our commitment to providing you an unrivalled funeral plan comparison process.

1 Honest Promise

Here at Funeral Plan Market we promise to only tell the truth, the whole truth and nothing but the truth! We promise to answer all customer questions honestly and not to bombard customers with jargon they may not understand. We promise provide a service our customers can rely on that provides an impartial comparison of national UK funeral plan providers and a seamless straight forward process to put a funeral plan in place.

2 Always Free

We never charge our customers a fee for comparing funeral plan providers and arranging their funeral plan through us. Funeral Plan Market provides a free comparison service of national UK funeral plan providers. In using our service for free we include some handy filters and sorting tools to make comparing providers as easy as possible.

You can speak to us for free as well, simply click on the ‘call me back’ button and we will call you at a time convenient for you.

We also provide a free text and email service should you wish to send us a message. Please note that if you send a text message standard network charges will apply however our mobile number is standard and can be used in your free text allowance.

3 Impartial

We won't reorder our search results because someone has paid us to do so. We default our results table in order of price. You can change the results table to meet with you needs and requirements by using the filter and sort functions when you are comparing UK funeral plans.

4 Choice

We search all the funeral plans available from the 11 national UK funeral plan providers that include a funeral service and payment of third party fees.

For more information on third party fees please Click Here.

If you are interested in a plan that does not cover third party fees or a direct cremation plan (no funeral service) please Contact Us and we will be happy to provide a comparison of the plans available.

5 Safety

Your safety is our priority. We do not sell your personal information, the information you provide in only used in relation to your funeral plan requirements. We will only use your data in line with our Privacy Policy.

6 Reliable

We will be clear and transparent. We provide detailed information about each funeral plan in the ‘More Information’ section on the results table. For funeral plans set up through Funeral Plan Market we provide accurate information on the payment options available.

7 We listen

We take pride in the customer service we provide – if you feel there is anything further we can do in our service to you please let us know.

  • We will listen to your feedback and act upon it
  • If something needs to be put right we will do so immediately
  • If we are able to help you, please tell us how and we will
  • We love feedback so please let us know any areas where you think we could improve and the features of our service you like the best

8 Price Promise Guarantee

We promise to provide the best price for your funeral plan and compare the correct advertised prices for each funeral plan provider.

We want you to be sure that you are getting the best price so should you find a like-for-like funeral plan cheaper than on our web site we guarantee to match it – even if it is up to 7 days after you have set up your funeral plan through us.

Should you need to use our price promise please Contact Us. To view the Terms and Conditions of the Price Promise Guarantee please Click Here.

9 We are here for you

We show you all the options, for your funeral plan, that you can set up online or by phone, whichever is easiest for you. If you have a question you can call us, we can call you or you can communicate with us by email or text.

Should, you choose to set up your funeral plan online we will contact you within 48 hours (excluding Sundays and public holidays) to confirm your details, we call this a Confirmation Call, if there is a specific time you would like us to call you can email or text to let us know.

10 Free Gift Box

As a thank to all our customers who use our service to set up a funeral plan we provide a free gift box that includes a £50 Virgin wine voucher, £325 Self Sure vouchers and a will service (that includes secure storage of your will). For further information about the Free Gift Box please Click Here. The gift box is sent within 24 hours of your funeral plan being set up using our service.

Funeral Plan Market has a Primary Authority relationship with West Yorkshire Trading Standards, for further information about Primary Authority please Click Here.

Fair Price Charter, FPA, NFFD, NAFD and NAPFP are organisations funeral plan providers featured on this site may be associated with, for further information about funeral plan providers please Click Here.